ByLocation : Karnataka
Key Job Responsibilities
- Risk Management: Identify and minimize risks posed by fraud patterns and trends.
- Communication: Engage with buyers, merchants, and internal/external customers via email and telephone.
- Policy Enforcement: Maintain site quality by enforcing Amazon’s Policy Guidelines.
- Documentation: Take appropriate actions based on established procedures and escalate issues when necessary.
- Special Projects: Participate in special projects and collaborate with business teams as needed.
- Performance Standards: Meet weekly productivity and quality standards for investigations.
- Team Environment: Work effectively in a fast-paced team setting.
- Flexibility: Be prepared to work flexible hours, including weekends.
Basic Qualifications
- Fluent in written and spoken English.
- Strong interpersonal and communication skills.
- Ability to work independently and make complex decisions.
- Excellent problem-solving skills.
- Customer handling and conflict resolution skills.
- Strong organizational and prioritization skills.
- Demonstrated analytical abilities.
- High levels of confidentiality and data security standards.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
- Commitment to Amazon’s customer-centric approach.
Preferred Qualifications
- 1+ years of customer service experience.
- Experience in payments or e-commerce.
Application Process
To apply for this position, follow the link provided: Amazon is Hiring Investigation Specialist.
Tips for Applying
- Highlight any relevant experience in customer service, e-commerce, or payments.
- Emphasize your problem-solving and analytical skills.
- Showcase your ability to work independently and handle confidential information.
- Mention your proficiency in Microsoft Office and any other relevant technical skills.
