WIPRO IS HIRING LEAD ADMINISTRATOR

Location: Pune, India
Field: Tech Hiring
Job Code: 3079659

Job Description

Role Purpose

The Lead Administrator role aims to provide significant technical expertise in the architecture planning and design of the relevant tower (platform, database, middleware, backup, etc.) while overseeing its day-to-day operations.

Responsibilities

1. Architecture Planning and Design
   • Support architecture planning, migration, and installation for new projects within the designated tower.
   • Lead the structural and architectural design of platforms, middleware, databases, backups, etc., ensuring scalability and extensibility.
   • Conduct technology capacity planning, considering current and future requirements.
   • Leverage new features of underlying technologies to ensure smooth functioning of databases and applications/platforms.
   • Strategize and implement disaster recovery plans, alongside backup and recovery plans.
2. Day-to-Day Operations Management
   • Troubleshoot issues, conduct root cause analysis (RCA), and develop fixes to prevent recurrence.
   • Plan and manage upgrades, migrations, maintenance, backup, installation, and configuration functions.
   • Review technical performance and deploy strategies to enhance efficiency, fine-tune performance, and mitigate challenges.
   • Develop shift rosters to ensure uninterrupted tower operations.
   • Create and update SOPs, data responsibility matrices, operations manuals, daily test plans, and data architecture guidance.
   • Provide weekly status reports to client leadership and internal stakeholders on database activities, including progress, updates, status, and next steps.
   • Develop Service Improvement Plans (SIP) through technology automation and other initiatives for improved efficiency and effectiveness.

Team Management

1. Resourcing
   • Forecast talent requirements based on current and future business needs.
   • Recruit suitable resources for the team.
   • Train direct reports to make informed recruitment and selection decisions.
2. Talent Management
   • Ensure compliance with onboarding and training standards to enhance team capability and effectiveness.
   • Cultivate an internal talent pool, promoting career progression within the organization.
   • Advocate for diversity in leadership positions.
3. Performance Management
   • Set goals, conduct timely performance reviews and appraisals, and provide constructive feedback.
   • Ensure understanding and utilization of organizational programs like Performance Nxt.
4. Employee Satisfaction and Engagement
   • Lead engagement initiatives.
   • Monitor team satisfaction scores and implement initiatives to enhance engagement.
   • Assign challenging projects/initiatives to the team for personal and organizational growth.
   • Recognize and appreciate employee contributions.

Stakeholder Interaction

• Internal: Interact with Technology Solutions Group, BU Teams, different infrastructure teams for understanding requirements, planning and status updates, maintenance and backup, issue resolution, etc.
• External: Engage with clients and vendors/manufacturers for understanding requirements, planning and status updates, development, and deployment of platforms, applications, databases, etc.

Competencies

• Functional Competencies/ Skills:
  • Technical Knowledge: Expertise in own tower (platform, application, database, etc.).
  • Domain Knowledge: Understanding of IT industry and trends (Competent to Expert).

Behavioral Competencies

• Managing Complexity
• Client Centricity
• Execution Excellence
• Passion for Results
• Team Management
• Stakeholder Management

Performance Parameters

1. Operations of the Tower:
   • SLA adherence
   • Knowledge management
   • CSAT/Customer Experience
   • Identification of risk issues and mitigation plans
2. New Projects:
   • Timely delivery
   • Avoidance of unauthorized changes
   • No formal escalations

Apply Now: Wipro Careers – Lead Administrator