ByLocation: Bangalore
Experience Required: 2-4 years
Role Overview:
This role is integral to the company’s social media strategy, particularly in ensuring customer satisfaction across various social media platforms. The position involves working within the customer care team and coordinating with internal departments like sales and marketing to resolve product and campaign-related issues. A key objective is to enhance the brand’s image by improving how complaints and grievances are handled.
Key Responsibilities:
- Customer Interaction: Handle queries, complaints, and requests on social media.
- Issue Resolution: Escalate issues to relevant teams and ensure timely resolutions.
- Communication: Keep customers and stakeholders informed about issue statuses.
- Customer Satisfaction: Use discretion to ensure positive customer experiences and business success.
- Empathy & Understanding: Build trust with customers by addressing their needs promptly and empathetically.
- Documentation: Accurately record all customer issues using emails and support tools, and follow up as needed.
- Stakeholder Alert: Notify internal stakeholders of significant social media activity requiring attention.
Desired Skills:
- Language Proficiency: Strong command of English, particularly in written communication.
- Social Media Savvy: Familiarity with platforms like Facebook, Google Play Store, and Twitter.
- Problem-Solving: A proactive attitude towards resolving customer issues.
- Customer Service: At least one year of experience in customer service.
- Personality: A smart, witty individual with a sense of humor.
- Flexibility: Willingness to work in a 24/7 shift environment.
How to Apply:
You can apply for this role through the following link: Swiggy Hiring Senior Executive – ORM
