ByLocation: Bengaluru, Karnataka, India
Employment Type: Full-time
Company Description:
About Us:
slice, feel easy with money.
slice aims to enhance how people use money and time, focusing on delivering the best consumer experience. The slice app provides a fast and simple way to make payments and access credit through its cornerstone products: slice account, slice UPI, and slice borrow.
slice offers an opportunity to make a positive impact on people’s lives. With an average employee age of 26, the team believes in innovation, self-motivation, and happiness. slice fosters a work environment that values the present moment, aligning with the belief that happiness and success go hand in hand. The company is supported by leading investors such as Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.
Job Description:
About the Role:
The Customer Experience Executive will assist customers with issues related to slice’s products and services. Responsibilities include resolving customer queries, recommending solutions, and guiding users through features and functionalities.
Responsibilities:
- Respond to customer queries promptly via phone, email, or chat.
- Identify customer needs and assist with specific features.
- Analyze and report product malfunctions by testing scenarios or impersonating users.
- Update internal databases with information about technical issues and customer interactions.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with the Product, Sales, and Marketing teams.
Qualifications:
- 0-12 months of experience in a Customer Experience role.
- Familiarity with the FinTech industry is a plus.
- Experience with help desk software and remote support tools.
- Understanding of CRM systems.
- Excellent communication and problem-solving skills.
- Ability to multitask.
- Patience in handling difficult clients and tough cases.
Additional Information:
Life at slice:
- Extensive medical insurance for employees and their dependents.
- Highly competitive salaries.
- Flexible working hours.
- Tailored vacation and leave policies for important moments.
- Reward system celebrating hard work and milestones throughout the year.
- Learning and upskilling opportunities.
- Good food, games, and a cool office environment.
Apply Now: Slice Hiring Customer Experience Executive
