ByJob Title: Technical Support Engineer – Networking/OS/Linux
Company: Salesforce
Location: India – Hyderabad
Employment Type: Full time
Posted: 20 May 2024
Job Code: JR253353
Description:
Salesforce is a leader in customer relationship management (CRM), dedicated to bringing companies and customers together to drive positive change and create a more equitable and sustainable future. Through our #1 CRM, Customer 360, we enable companies to connect with their customers in innovative ways. As part of our team, you’ll have the opportunity to be a Trailblazer, charting new paths and contributing to the betterment of the world.
Role Scope:
As a Technical Support Engineer, you will primarily work with enterprise customers of Tableau’s products, assisting them with post-sales setup and usage. Responsibilities include proactively addressing highly complex technical issues, collaborating with various internal teams, and ensuring successful installations and upgrades. This role requires 24×7 availability, with shifts based on global time zones.
Education:
Degree or equivalent relevant experience required.
Role & Responsibilities:
- Learn Tableau products and continuously enhance technical skills.
- Achieve key performance indicator (KPI) goals consistently.
- Act as a trusted advisor to customers, resolving issues and ensuring high satisfaction.
- Collaborate with internal teams to provide a seamless customer experience.
- Identify and improve documentation and processes.
- Develop and maintain technical expertise in assigned product areas.
- Review support cases for accuracy and provide timely solutions.
- Effectively communicate technical concepts.
- Prioritize and escalate customer issues appropriately.
- Translate requirements into technical solutions.
- Update tasks promptly to match severity levels.
- Demonstrate excellent written and verbal communication skills.
- Establish rapport with individuals at all levels.
- Work effectively in teams and independently.
- Take a proactive approach to work.
- Demonstrate patience, persistence, attention to detail, and strong work ethic.
- Maintain a positive attitude.
- Willingness to work shifts and weekends.
Required Skills/Experience:
- Technical support experience with global customers.
- Strong troubleshooting skills in Windows, Linux, Database, and IP Networking.
- Ability to communicate technical concepts clearly and effectively.
- Analysis, troubleshooting, and problem-solving expertise.
- Prioritization and escalation of customer issues.
- Effective communication and interpersonal skills.
- Ability to work both independently and in teams.
- Proactive work approach.
- Patience, persistence, attention to detail, and strong organizational skills.
- Positive attitude.
- Willingness to work shifts and weekends.
Application Link: Salesforce Hiring Technical Support Engineer
