ByLocation: Bengaluru
About PhonePe Group: PhonePe is India’s leading digital payments company with 500 million registered users and 37 million merchants, covering over 99% of postal codes across India. Our vision is to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Beyond digital payments, we’ve expanded into financial services and tech-enabled businesses like hyperlocal shopping and India’s first localized App Store.
Culture: At PhonePe, we create an environment where you can give your best every day. We empower and trust our people to do the right thing, owning their work from start to finish. If you’re enthusiastic about tech and impacting millions, ideating with top minds, and executing with purpose and speed, PhonePe is the place for you!
About the role: We’re seeking specialists for our Inhouse Customer Experience team. As a specialist, you’ll focus on solving customer problems and improving their experience. You’ll handle account and transaction queries, provide support across phone and data channels, and contribute to optimizing our support systems.
Responsibilities:
- Act with integrity and prioritize the customer in every interaction
- Handle PhonePe account and transaction queries
- Flex between phone and data channels
- Follow process guidelines for resolution
- Build customer trust and meet productivity goals
- Leverage internal resources for resolution and recommend process improvements
- Engage and educate customers on leveraging PhonePe
- Escalate issues appropriately
Ideal candidate should:
- Have excellent written and verbal communication skills
- Possess good learnability and active listening skills
- Be customer-oriented, adaptable, and a team player
- Multitask, prioritize, and manage time effectively
- Speak English and Hindi (South Indian language skills preferred)
- Hold a graduation degree (10+2+3) and 0-2 years of customer-facing work experience
Other Benefits:
- Complimentary lunch
- 5-day workweek with 2 rotational offs
- Full-time employee benefits including insurance, wellness programs, parental support, mobility benefits, retirement benefits, and more.
Working at PhonePe is rewarding, with opportunities for growth, a creative work environment, and roles beyond job descriptions.
APPLY NOW: PhonePe Hiring Freshers as Customer Experience Specialists
