ByPosition: Customer Support Business Intelligence Analyst
Company: PhonePe
Location: Bengaluru
About PhonePe Group:
PhonePe is India’s leading digital payments company with 500 million registered users and 37 million merchants, covering over 99% of postal codes across India. Beyond digital payments, PhonePe has expanded into financial services such as Insurance, Mutual Funds, Stock Broking, and Lending, along with tech-enabled businesses like Pincode for hyperlocal shopping and Indus App Store, India’s first localized App Store. The PhonePe Group’s portfolio aligns with the vision of offering every Indian equal opportunity by unlocking the flow of money and access to services.
Culture:
At PhonePe, creating the right environment for employees is paramount. They empower individuals, fostering a culture where employees own their work from start to finish. Enthusiasm for technology is encouraged, and employees are encouraged to build technology that impacts millions, ideate with top minds, and execute their dreams with purpose and speed.
Who We’re Looking For:
We seek first-principle problem solvers passionate about working with data and uncovering insights. Curious minds who question the status quo and thrive in a dynamic environment would fit well with us.
What You’ll Get:
As part of our team, you’ll closely work on problem statements impacting millions of people. You’ll interact with top professionals, gaining exposure to all aspects of product development at scale. Complete ownership and responsibility for analytics support in your area, from problem identification to presenting to the CEO, await you.
Responsibilities:
- Define critical metrics for understanding CX performance and monitor trends.
- Collaborate with CX teams to identify and address problems efficiently.
- Own insight generation, conducting deep analysis to provide unbiased answers.
- Identify development needs to streamline operations and address CX-related issues.
- Contribute individual thoughts to improve critical CX metrics backed by data.
- Work with the central analytics team to ensure user-friendly dashboard design.
Requirements:
- 1-2 years of analytics experience in relevant roles.
- Strong problem-solving and analytical skills.
- Business acumen and curiosity to understand product workings.
- Proficiency in handling big data sources and Excel.
- Experience with visualization tools like PowerBI, Tableau, or Qlik Sense.
- Ability to communicate ideas effectively, verbally and in writing.
- Proficiency in SQL for data manipulation and consolidation.
- Knowledge of data-analysis languages (R, Python) and statistical concepts is a plus.
- Experience in building ML models is desirable but not mandatory.
Employee Benefits:
PhonePe offers comprehensive benefits including medical insurance, wellness programs, parental support, mobility benefits, retirement benefits, and other perks such as higher education assistance and salary advance policies.
Working at PhonePe is a rewarding experience, offering great people, a creative work environment, and opportunities to take on roles beyond defined job descriptions.
Apply Now: PhonePe Careers
