Position: Customer Service & Operations Analyst
Location: Chennai, India
Closing Date for Applications: 15/05/2024
Job Type: Permanent, Full Time
Reference Number: #R-00230888
Job Description:
Are you a recent graduate eager to embark on a career in the corporate world? Join us as a Customer Service & Operations Analyst where you’ll have the opportunity to make a positive impact on our customers and colleagues. We are seeking graduates from 2019 or earlier batches to contribute to improving customer service, processes, and procedures. In this role, you will receive support for your learning journey and participate in initiatives aimed at enhancing customer satisfaction and business outcomes. We value diversity and welcome individuals from various backgrounds and perspectives.
Key Responsibilities:
- Provide essential support to customers and colleagues in our contact centers by responding to queries and investigating issues.
- Develop an understanding of customer and business needs to suggest improvements and enhance efficiency.
- Identify barriers to performance and coordinate improvements to optimize efficiency.
- Collaborate with operational centers, providing coaching and support to increase efficiency and knowledge.
- Maintain accurate records of daily operations, logging incidents, and identifying trends.
- Review manual or ineffective processes for automation or enhancement.
- Maintain a focus on improving customer service and experiences.
Skills Required:
- Graduates from 2019 or earlier batches with no prior work experience and below the retirement age of 60.
- Excellent planning and organizational skills with keen attention to detail.
- Ability to perform well under pressure and manage multiple tasks with high accuracy.
- Experience in analyzing and utilizing performance data.
- Strong communication skills with the ability to convey information clearly.
- Understanding of contact center operations and performance metrics.
- Proficiency in Microsoft Office applications, including PowerPoint, Excel, and Word.
How to Apply:
If you meet the requirements and are excited about this opportunity, apply now through the NatWest Group careers portal: Customer Service & Operations Analyst Application
Don’t miss out on this chance to kickstart your career in a dynamic corporate environment! Apply before the closing date on 15/05/2024.
