ByPosition: Knowledge Management Specialist
Location: Bangalore
Department: Seller Support
Position Summary:
The Knowledge Management Specialist at Myntra is pivotal in orchestrating an efficient knowledge ecosystem within Seller Support. This role entails crafting robust processes, tools, and strategies to capture, organize, and disseminate information, thereby amplifying the operational prowess of Seller Support.
Key Responsibilities:
Knowledge Capture:
- Identify and document both explicit and tacit knowledge integral to operational processes.
- Collaborate closely with subject matter experts and stakeholders to comprehensively capture information, ensuring stakeholder buy-in before implementation.
- Deploy systems to gather and archive knowledge from diverse sources.
- Curate content addressing the informational needs of both Sellers and internal teams.
Knowledge Organization:
- Classify and categorize information to ensure seamless retrieval and accessibility.
- Establish and maintain a centralized repository for all knowledge assets.
- Disseminate documented processes and insights to the team.
Knowledge Distribution:
- Develop and execute strategies for cross-departmental knowledge sharing.
- Create user-friendly knowledge base articles, presentations, and creative materials as needed.
- Ensure timely dissemination of pertinent information to the Seller Support team.
Implementation:
- Provide comprehensive training and support to users for optimal utilization of knowledge base articles and processes.
- Conduct team refreshers and briefings to propagate knowledge and best practices.
- Monitor, report, and initiate learning activities to foster continuous improvement within the team.
Continuous Improvement:
- Analyze and assess the performance of knowledge base articles and processes.
- Solicit feedback from users and stakeholders to pinpoint areas for enhancement.
- Drive the implementation of improvements to streamline existing processes.
Collaboration and Communication:
- Cultivate a collaborative environment conducive to knowledge sharing within Seller Support.
- Liaise closely with cross-functional teams to ensure alignment with organizational objectives.
- Advocate for the value and advantages of effective knowledge management to stakeholders.
Quality Assurance:
- Establish and uphold quality standards for knowledge documentation.
- Conduct regular audits to uphold accuracy, relevance, and completeness of information.
Qualifications:
- Bachelor’s degree in any field.
- Exceptional communication and interpersonal skills.
- Proficiency in PowerPoint, creative tools, and MS Office suite.
- Familiarity with knowledge management tools, systems, and methodologies.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to collaborate effectively with diverse teams.
The Knowledge Management Specialist role is instrumental in fostering a culture of perpetual learning and advancement within the team. The successful candidate will significantly contribute to enhancing efficiency, innovation, and competitiveness within Seller Support through adept knowledge management practices.
