Microsoft Hiring Technical Support Engineer

Job Description

Location: Hyderabad, Telangana, India
Employment Type: Full-Time
Work Environment: Up to 50% work from home
Travel: None
Role Type: Individual Contributor
Profession: Technical Support
Discipline: Technical Support Engineering

Overview

Microsoft’s Customer Experience & Success (CE&S) organization is focused on delivering exceptional customer experiences worldwide. As part of the Customer Service & Support (CSS) team, you’ll be integral in resolving customer issues promptly and ensuring their satisfaction. This role offers the opportunity to advance your career by enhancing your technical skills and problem-solving abilities.

Responsibilities

Response and Resolution:

Investigate and resolve customer technical issues by collaborating across teams and utilizing troubleshooting tools.

Readiness:

Engage in communities with peers to enhance technical and professional proficiency through training and readiness activities.

Product/Process Improvement:

Identify potential product defects and contribute to Microsoft’s product improvements by providing feedback.

Qualifications

Required:

3+ years of technical support, technical consulting, or IT experience; OR Bachelor’s Degree in Computer Science, IT, or related field with 1+ years of relevant experience.
Proficiency in system administration and configuration of Windows and Linux operating systems.
Experience with Windows and Linux event logs, syslogs, performance analysis, patch management, and network connectivity.
Conceptual understanding of Windows Active Directory, security, and access control.
Ability to automate OS tasks using PowerShell, Python, or similar scripting languages.

Desirable Experience:

Knowledge in web app development (C# or Java), ASP.NET, MVC application support, databases (query language), container solutions (Docker, Kubernetes), and cloud computing (Azure, AWS, GCP).

Language Qualification:

Fluent in English (reading, writing, speaking).

Additional Requirements

Ability to meet Microsoft, customer, and/or government security screening requirements, including Microsoft Cloud Background Check.

Benefits

Competitive healthcare benefits, educational resources, and discounts on products/services.
Maternity/paternity leave, generous time-off policies, and opportunities for charitable giving.
Networking opportunities and career development programs.

Application Link: Microsoft Hiring Technical Support Engineer

Join Microsoft’s CSS team and contribute to providing world-class support while advancing your career in a dynamic, inclusive environment