ByThis job posting is for a LOA (Leave of Absence) Case Manager position at Amazon, located in Karnataka, India. The role is a 6-month contractual position with the Disability Leave Services (DLS) team, which focuses on providing leave of absence, disability, and accommodation services to Amazon employees globally.
Role Overview:
The LOA Case Manager is responsible for managing cases related to leave of absence and disability events. This individual contributor role involves being the primary point of contact for employees throughout the duration of their leave or disability event, ensuring a seamless and compliant experience.
Key Responsibilities:
- Respond to inquiries about leave and disability events, benefits, and available options for employees.
- Serve as the main contact for assigned employees, managing all aspects of their case, including reviewing medical documentation.
- Apply best practices and Amazon resources to support the management of leave events.
- Adjust case management plans according to the employee’s changing needs.
- Address sensitive situations and troubleshoot issues related to leave events.
- Facilitate smooth returns to work for employees, including planning ramp-back schedules.
- Educate managers and business partners on employee needs.
- Ensure compliance with relevant regulations and company policies.
- Maintain accurate records and documentation.
- Coordinate with various departments, including HR, Legal, Payroll, and Benefits.
Basic Qualifications:
- A Bachelor’s degree in business, HR, or a related field, or equivalent.
- 2+ years of experience in customer service, HR management, case management, or leave & disability management.
- Proficiency in MS Word, Excel, and Outlook.
Preferred Qualifications:
- Knowledge of US legislation regarding Leave of Absence, Disability, and Accommodations (e.g., ADA/ADAAA, FMLA).
- Strong critical thinking, problem-solving, and communication skills.
- Experience in case management systems and managing multiple projects or cases independently.
- Ability to handle confidential information.
This role is ideal for someone with experience in case management or HR, particularly with a focus on leave of absence and disability management. The position offers an opportunity to work in a dynamic, cross-functional environment and contribute to Amazon’s commitment to being a customer-centric company.
If interested, you can apply for the position LOA Case Manager at Amazon | 6-Month Contract.
