ByLocation: Bengaluru, Karnataka, India
Job Category: Technology Support
Business Unit: Corporate & Investment Bank
Job Identification: 210539801
Apply Before: 07/27/2024, 01:26 PM
Job Schedule: Full-time
Job Shift: Day
Job Description:
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in the Corporate and Investment Banking – Payments Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key, setting you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job Responsibilities:
- Lead teams of technologists providing end-to-end application or infrastructure service delivery for the successful business operations of the firm.
- Execute policies and procedures ensuring operational stability and availability.
- Monitor production environments for anomalies, address issues, and drive the evolution of the utilization of standard observability tools.
- Escalate and communicate issues and solutions to business and technology stakeholders, actively participating from incident resolution to service restoration.
- Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
Required Qualifications, Capabilities, and Skills:
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.
- Proficient in observability and monitoring tools and techniques.
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud.
- Hands-on Production Support experience with multiple AWS services (e.g., EC2, S3, EKS, SNS, CloudWatch), Unix, Database, and Shell scripting.
- Proficient in Unix Commands, Shell scripting, and SQL.
- Exposure to observability and monitoring tools and techniques.
- Experience supporting distributed and/or cloud/AWS applications.
- Proficient in writing SQL queries and understanding Oracle DB concepts, indexing, and execution plans.
- Knowledge of scheduling tools Autosys/Control-M.
Preferred Qualifications, Capabilities, and Skills:
- Working understanding of public cloud.
- Experience with one or more general-purpose programming languages and/or automation scripting.
- Exposure to monitoring (SLA/Flow/Milestone) & Visualization tools like Geneos, Datadog, Grafana, Splunk, Kibana, AWS CloudWatch, etc.
- Exposure to ServiceNow tool/environment and application performance monitoring tools (AppDynamics/Dynatrace).
About Us:
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate based on any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets, and securities services. The world’s most important corporations, governments, and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk, and extend liquidity in markets around the world.
Apply Now: J.P. Morgan Hiring Technology Support Lead
