ByPosition: Customer Experience Specialist, Stock Broking
Company: PhonePe
Location: Bengaluru
About PhonePe Group:
PhonePe is India’s leading digital payments company with 500 million registered users and 37 million merchants, covering over 99% of postal codes across India. Beyond digital payments, PhonePe has expanded into financial services like Insurance, Mutual Funds, Stock Broking, and Lending, along with tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store, India’s first localized App Store. The PhonePe Group envisions offering every Indian equal opportunities to accelerate their progress by facilitating the flow of money and access to services.
Culture:
At PhonePe, we prioritize creating an environment where you can give your best every day. We empower individuals to take ownership of their work from day one, fostering a culture of trust and enthusiasm for technology. If you’re passionate about building impactful technology, collaborating with top minds, and executing your dreams with purpose and speed, PhonePe is the place for you.
About the Role:
We are seeking specialists for our Inhouse Customer Experience team. As a specialist, you’ll be responsible for resolving customer issues and continually seeking innovative ways to enhance their experience. Your role involves providing support to expedite issue resolution, identifying patterns to optimize support systems, and recommending process improvements.
Responsibilities:
- Prioritize integrity and prioritize customer satisfaction in every interaction
- Address basic PhonePe account and transaction-related queries
- Utilize both phone and data channels effectively
- Adhere to specified process guidelines for issue resolution
- Build trust with customers through interactions
- Meet hourly and daily productivity targets
- Utilize internal processes and resources for issue resolution
- Escalate issues as necessary and collaborate with relevant teams
- Recommend process enhancements
- Educate customers on leveraging PhonePe effectively
Ideal Candidate Profile:
- Excellent written and verbal communication skills
- Strong learnability and adaptability
- Active listening skills and ability to handle objections
- Customer-oriented mindset with the flexibility to adapt to different scenarios
- Team player open to feedback
- Ability to multitask, prioritize, and manage time effectively
- Proficiency in English and Hindi; multilingual skills in South Indian languages preferred
- Graduation (10+2+3) mandatory
- 0-2 years of customer-facing work experience
Other Benefits:
- Complimentary lunch
- 5-day work week with 2 rotational offs
- Comprehensive employee benefits package including insurance, wellness programs, parental support, mobility benefits, retirement benefits, and others
- Opportunity for personal and professional growth in a dynamic work environment
Join PhonePe for a rewarding experience, surrounded by great people in an environment that fosters creativity and encourages taking on diverse roles.
Apply now at the provided link! CUSTOMER EXPERIENCE SPECIALIST
