ByLocation: Kondapur, Telangana, 500084
Category: Engineering / Information Technology
Job Type: Full-time
Job ID: 1171601
Apply Now: Link
Introduction to HPE:
Hewlett Packard Enterprise (HPE) is a global leader in edge-to-cloud solutions, transforming the way businesses operate and innovate. From connecting and protecting data to analyzing and acting on insights, HPE empowers organizations to thrive in today’s dynamic landscape. Our culture fosters diversity, embraces bold ideas, and encourages personal and professional growth. Join us in shaping the future at HPE.
Job Description:
As a Technical Solution Consultant at HPE Hybrid Cloud, you will play a vital role in driving innovation and shaping the technology landscape. Working closely with customers, you will deliver seamless solutions that redefine their IT capabilities, particularly through our next-generation cloud platform, Green Lake. If you are passionate about solving complex technical challenges and driving business outcomes, this role is for you.
Key Responsibilities:
- Take ownership of customer issues and ensure timely resolution.
- Research, diagnose, and troubleshoot technical problems, providing effective solutions.
- Follow standard procedures for escalating unresolved issues to internal teams.
- Provide enterprise-level assistance to customers, leveraging IT operations platforms.
- Communicate effectively via email, phone, or chat, delivering clear instructions and technical guidance.
- Build trust with customers by delivering accurate and timely solutions.
- Document technical knowledge and maintain issue logs and reports.
- Collaborate with internal teams to resolve complex technical issues.
Qualifications and Skills:
- Degree in Computer Science, IT, or Software Engineering.
- Certification in Microsoft, Cisco, Linux, or similar is a plus.
- Proven experience as a Technical Support Engineer or similar role.
- Basic knowledge of Windows, Linux, and Mac OS environments.
- Strong research and problem-solving abilities.
- Ability to manage multiple issues simultaneously and prioritize effectively.
- Willingness to work in shifts.
Additional Skills:
- Familiarity with infrastructure domains such as servers, networks, and cloud technologies.
- Experience with monitoring, alerting, and helpdesk software (e.g., Zendesk).
- Excellent communication and interpersonal skills.
- Ability to provide step-by-step technical guidance, both written and verbal.
What We Offer:
- Health & Wellbeing: Comprehensive benefits supporting physical, financial, and emotional wellbeing.
- Personal & Professional Development: Tailored programs to help you achieve your career goals.
- Diversity, Inclusion & Belonging: Inclusive environment celebrating individual uniqueness and fostering innovation.
Equal Employment Opportunity:
HPE is an Equal Employment Opportunity employer, committed to diversity and inclusion. We make decisions based on qualifications, merit, and business need, ensuring an inclusive environment where everyone can thrive.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. We comply with all applicable laws related to employer use of arrest and conviction records.
Apply Now: Link
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