ByLocation: Hyderabad, Telangana, India
Minimum Qualifications:
- Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
- 1 year of experience in designing, developing, or troubleshooting Linux, networking, mobile, video conferencing, or voice technologies.
Preferred Qualifications:
- Experience with scripting languages (e.g., Python).
- Experience troubleshooting applications in a networked environment.
- Experience troubleshooting issues for multiple operating systems.
- Excellent customer service, organization, prioritization, multitasking, communication, and leadership skills.
About the Job: Being a Corporate Operations Engineer in the IT Support Technician team at Google is no small feat. Your primary objective is to empower both the people and the technology that drive Google’s operations. Your team serves as the frontline support for all internal tools and technologies. Moreover, you’ll contribute to long-term technical projects, process enhancements, and documentation efforts crucial for sustaining Google’s efficiency.
Responsibilities:
- Offer user support, conducting root cause analyses of IT issues spanning multiple technologies and platforms, including hardware, software, tools, services, networks, and integrated video and audio conferencing equipment.
- Utilize insights gleaned from direct support to advocate for users, collaborating with partner teams to pinpoint problematic user experiences and prioritize solutions.
- Collaborate and take the lead with peers, vendors, and other technical support teams to orchestrate troubleshooting processes and resolve issues.
- Develop scripts, tools, processes, or solutions to preempt problems, enhance user productivity, and automate recurring tasks, contributing to long-term and global service enhancements.
- Engage in or lead IT projects, ensuring meticulous design and planning, with a focus on delivering solutions or technical improvements.
If you’re ready to tackle the challenges of supporting a tech giant while driving innovation and efficiency, apply now . TECHNICAL OPERATIONS ENGINEER, TECHSTOP SUPPORT
