ByPosition: Process Developer, HR-Operations
Job Code: INS024981
Location: India-Gurugram
Schedule: Full-time
Education Level: Bachelor’s / Graduation / Equivalent
Job Posting: July 15, 2024
Unposting Date: Ongoing
Master Skills List: Operations
Job Category: Full Time
About Us:
With a start-up spirit and over 125,000 people across 30+ countries, we are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Developer, HR-Operations:
As a Process Developer, HR-Operations, you will be an effective influencer, knowledgeable about the business, and whose impact and value is clear to both the client group and HR organization alike. The ideal candidate will thrive in a dynamic and changing environment and enjoy achieving great results.
Responsibilities:
- Respond to employee queries – Tier 1 and Tier 2.
- Resolve Tier 1 inquiries (via email, phone, voicemail, chat, ServiceNow, or other client systems used for case management).
- Manage outbound communications regarding associate queries.
- Assign cases to Tier 2/Tier 3 as required.
- Escalate and hand over Tier 3 queries to CoE or HRBP.
- Resolve and research associate queries, including annual processes (e.g., annual compensation, open enrollment).
- Case management and triaging, including updating case status on the case management tool.
- Manage concierge service requests.
- Handle associate documentation (store, retrieve, create).
- Administer inbound mail received for shared services.
- Follow quality requirements and act in compliance with local laws and regulations.
- Take on additional responsibilities from the quality area, lead improvements, provide training.
- Maintain process documentation and document templates.
- Support content upload and updates on the client portal (or its replacement), manage inquiries related to the client portal (or its replacement), and access requests.
- Review portal content to ensure updated and current information is reflected.
- Perform translation activities.
- Generate employment verification letters.
Minimum Qualifications:
- Bachelor’s degree or equivalent education.
- Relevant years of working experience in Payroll processing or pre-payroll.
- Good communication skills for voice support.
- Demonstrated competence in managing various HR functional areas like Talent Acquisition, Employee Lifecycle management, Employee support center, Talent development, Compensation & Benefits processes.
- Comfortable and thrive in an ambiguous, high growth, fast-paced environment.
- Outstanding interpersonal and communication skills.
- Demonstrated credibility and integrity in communications to ensure information flows both upward and downward.
About Genpact:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Important Note:
Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process in any way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
Apply Now:Â Genpact is Hiring Process Developer, HR Operations
