ByLocation: Chennai, Tamil Nadu, India (Hybrid)
Job Description:
As a Junior Engineer/Engineer-Customer Service at Emerson, you play a pivotal role in ensuring a seamless and positive experience for our customers. From managing inquiries to processing orders and addressing concerns, you’ll be at the forefront of delivering exceptional service. Here’s what you’ll be responsible for:
- Reviewing customer purchase orders to ensure alignment with Emerson’s terms and conditions and trade compliance policies.
- Preparing necessary documentation including order checklists, screening forms, and ensuring accuracy in order entry.
- Providing timely updates to customers on order status and proactively addressing any issues.
- Coordinating with internal teams and factories to expedite orders and meet service level goals.
- Managing order data and backlog to meet customer requirements.
- Facilitating drop shipments and preparing shipment documentation.
- Handling new customer applications and sales forecasts.
- Responding promptly to customer inquiries via phone and email.
- Acting as a liaison between internal and external stakeholders to resolve order-related issues.
- Communicating change orders effectively both internally and externally.
- Acquiring a deep understanding of Emerson Process Management products.
- Participating in continuous improvement initiatives.
Who You Are:
We’re looking for individuals who possess:
- Attention to detail, proactivity, and a strong work ethic.
- The ability to thrive in a fast-paced environment and manage multiple tasks effectively.
- Strong analytical and problem-solving skills.
- Excellent customer service skills with a keen sense of understanding customer needs.
- Outstanding verbal and written communication skills in English.
Requirements:
- Bachelor’s degree in engineering or relevant experience in business administration or international trade.
- 0 to 3 years of experience in a customer service role.
Preferred Qualifications:
- Familiarity with customer contract review and terms & conditions.
What We Offer:
At Emerson, we offer:
- Competitive compensation and benefits packages.
- Comprehensive medical and insurance coverage.
- A commitment to diversity, equity, and inclusion, with sponsorship for work authorization.
- Opportunities for career development in an inclusive and supportive environment.
- A remote work policy promoting work-life balance.
- A strong focus on safety across our global network and facilities.
Apply Now:
If you’re ready to make a difference and be part of a global team that values diversity and innovation, apply now at the link below:
For any accessibility concerns or assistance with the application process, please contact: idisability.administrator@emerson.com.
Embrace the opportunity to join us at Emerson, where your talents are celebrated, and your contributions make a difference.
