ByJob Title: Associate – Customs (CDZ)
Job Location: Mumbai, Mahārāshtra, India
Are you someone who thrives in dynamic environments, driven by results, and passionate about logistics? Join our esteemed Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF) – a certified Great Place to Work organization. Recognized as one of the “Top 20 most admired Shared Services Organizations in 2022” by the Shared Services & Outsourcing Network (SSON), we take pride in our commitment to excellence.
At DHL Global Forwarding, Freight (DGFF) GSC, we serve as the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). With over 4,600 dedicated colleagues and approximately 500 virtual FTE, our organization spans across six service delivery centers globally, including Mumbai, Chennai, Chengdu, Manila, Bogota, and Budapest. Joining our team means engaging with diverse talent from across the globe and being part of a truly international organization.
As an Associate – Customs (CDZ), you’ll play a pivotal role in our Customs service line, providing top-tier service to DGFF regions and countries worldwide. Through comprehensive training, you’ll become proficient in various tasks, including file management, shipment support, customs entry processing, invoice management, data validation, and global customer support.
Key Responsibilities:
- Understand station/country documentation requirements and execute tasks according to standard operating procedures.
- Ensure adherence to department SLAs and Key Performance Indicators.
- Maintain service quality by delivering accurate and timely services.
- Collaborate with colleagues to identify solutions and enhance service delivery.
- Promptly communicate operational challenges to supervisors and stakeholders.
- Coordinate with relevant stakeholders for seamless information flow.
Required Skills/Abilities:
- Bachelor’s degree, preferably in logistics, industrial engineering, or management. (For GSC MNL & BOG, undergraduate degree is accepted)
- 0-3 years of experience in BPO or logistics domain (preferred)
- Proficiency in MS Office
- Strong English communication skills (For BOG & CTU, proficiency in Spanish & Mandarin is required)
- Exposure to Enterprise Resource Platforms (ERPs) is advantageous.
- Detail-oriented with strong logical reasoning skills
- Customer-centric approach
Join us now and embark on an exciting journey! We offer competitive compensation, performance-based incentives, comprehensive training, flexible work arrangements, generous paid time off, medical insurance coverage, and a culture of recognition and engagement.
Apply now: Link to Application
