Location: Gurugram, India
Language: English
Role Overview:
As a Business Trainer, you will lead by example and inspire others to strive for excellence. You will be responsible for planning, delivering, and improving training programs to prepare trainees for new tasks, roles, product launches, or system changes. Your innovative approach to efficiency and commitment to customer service excellence will be key to your success in this role.
Key Responsibilities:
- Deliver training initiatives, share product knowledge, and experience in line with business needs.
- Provide ongoing evaluation of trainees during their training period.
- Ensure all possible avenues are undertaken to assist delegates in passing the training at the required level.
- Identify development areas early and ensure appropriate support is implemented.
- Maintain a high level of company and product knowledge to ensure that information produced meets company and client standards.
- Respond to client needs in terms of training and development, providing a range of options to determine the correct solution.
- Demonstrate understanding and compliance with all legislative requirements.
- Work with a positive attitude, lead by example, and treat others with respect.
- Proactively seek to continuously self-improve, keeping abreast of new developments within the training and development field.
Qualifications:
- Minimum of 12 months training delivery experience in a contact center environment.
- At least 6 months’ experience in designing, assessing, and evaluating development interventions.
- Competence and extensive experience using Microsoft Office.
- Excellent communication, listening, organizational, and problem-solving skills.
- Understanding of coaching, people development, and training methodologies.
- Passion and drive for quality and continuous improvement.
- Ability to work independently with minimal supervision.
- Flexibility around working hours required for training delivery.
We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. Please check all your folders for the link after applying to ensure you don’t miss out on this opportunity. Join our fun-loving team where individual talents are celebrated, rewarded, and developed.
APPLY NOW: Concentrix Hiring Business Trainer
