ByJob Title: Team Lead / Team Manager
Job Number: 00059108581
Travel Required: No
Job Category: Technology & Engineering
Location: Noida, India
Date Published: May 31, 2024
Employment Type: Full-time
Qualification:
- Graduate (excluding BE/BTech/MCA)
Responsibilities:
Business / Customer:
- Handle new business processes including policy creation, documentation collection & review, seeking regulatory approvals, policy dispatch, reinstatements, endorsements, renewals, product conversions, underwriter support, authorizations, binding, quotes, policy issue, etc.
- Provide support to agencies, brokers, and vendors including responding to queries, commission calculations & payouts, contract renewals, agent licensing, etc.
- Manage policy owner services including change endorsements, cancellations, reconciliations, wire transfers, ACH handling, and responding to queries via calls or emails.
- Handle claims management including claim registration, workers compensation, death claims, medical bill review, disability claims, fraud management, legal documents, etc.
- Ensure statutory and legal reporting requirements are met.
Project / Process:
- Adhere to transaction processing timelines and legal guidelines.
- Process assigned transactions with adherence to defined metrics and SLAs.
- Ensure audit compliance and adherence to process guidelines.
- Stay updated with process knowledge and changes.
- Provide updates, submit reports, and raise process-related issues/concerns proactively.
For Voice Processes:
- Answer calls from customers/end users and resolve issues/queries.
- Transfer calls to the appropriate department as per guidelines.
- Aim for first-time resolution of issues/queries.
People / Team:
- Contribute to knowledge sharing sessions.
- Complete mandatory certifications and align individual goals with team objectives.
- Participate in organizational activities and training.
- Collate team performance data for reporting purposes.
Must-Have Skills:
- Office 365
About Cognizant:
Cognizant is a global professional services company, committed to diversity, equity, and inclusion.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference and present valid identification.
Apply Now: Cognizant Hiring Team Managers
