Cognizant Hiring: Senior Process Executive Position Available!

Qualification:

Graduate (excluding BE/BTech/MCA) or High School graduate or above as applicable in the Geo.

Responsibilities:

Stakeholder/Business Management:

Develop interactive client-side components using JavaScript / JQuery for various client business divisions.
Design and develop creative artifacts for Ads as per client briefs and brand guidelines.
Create expanded ads with page redirects, customized animations, and image galleries.

Web:

Develop internet/intranet web pages adhering to client requirements and agreed timelines.

Customer Relationship Management:

Educate customers on updates, tools, and applications.
Keep Subject Matter Experts (SME) and Team Leads (TL) informed of new issues.

For Voice Processes:

Effectively communicate product/service information and troubleshoot issues within agreed timeframes.
Ensure highest levels of customer satisfaction through proactive communication.
Update trackers, categorize and prioritize tickets, and maintain required applications/tools.
Investigate customer issues, report incidents, and ensure timely resolution.

Process Improvements and Adherence:

Meet SLAs for productivity and quality targets within defined timelines.
Adhere to documented process guidelines and security practices.
Stay updated with process knowledge and changes through knowledge repositories.

Project Control, Management, and Review:

Address tickets and work on process-related issues.
Document issues in CRM tools and escalate as necessary to SME/TL.

For Voice Processes:

Handle inbound/outbound calls related to account management, CRM, customization, analytics, and reporting.
Follow up with customers to confirm issue resolution.

People/Team:

Actively participate in knowledge sharing sessions.
Contribute to organizational activities and initiatives.

Must Have Skills:

Proficient in spoken English.

About Cognizant: Cognizant (Nasdaq-100: CTSH) is a global professional services company that helps organizations modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world.

Diversity and Inclusion: Cognizant is committed to diversity, equity, and inclusion. We foster an inclusive workplace where everyone feels heard, accepted, and valued.

Location: PUNE, India

Employment Type: Full-time

Apply Now: Process Executive Data – Job Application