ByJob Title: Sr. Process Executive – Tech Support
Qualification:
- Graduate (excluding BE/BTech/MCA) or High School graduate or above as applicable in the Geo.
Responsibility:
Stakeholder/Business Management:
- Serve all client business divisions with client-side interactive components using JavaScript/JQuery.
- Develop creative artifacts for Ads as per client brief and within brand guidelines.
- Develop internet/intranet web pages adhering to client requirements within agreed TAT.
Customer Relationship Management:
- Provide information and educate customers to update trackers and required applications.
- Communicate effectively on products/services and troubleshoot issues within specified time frames.
- Ensure highest level of customer satisfaction and update trackers promptly.
Process Improvements and Adherence:
- Meet process SLAs/productivity and quality targets within established timelines.
- Ensure adherence to process guidelines and stay updated with process knowledge/changes.
- Adhere to security practices set by the organization.
Project Control, Management, and Review/Program Delivery:
- Receive tickets/work on issues related to respective process.
- Raise/update CRM tool for identified issues or escalate to SME/TL.
People/Team:
- Contribute to knowledge sharing sessions and organizational activities.
- Participate actively in the Cognizant community, fostering an inclusive and collaborative workplace.
Must Have Skills:
- Customer Service
Good To Have Skills:
- Proficiency in English.
About Cognizant: Cognizant (Nasdaq-100: CTSH) is a global professional services company, helping organizations modernize technology, reimagine processes, and transform experiences. With a commitment to diversity and inclusion, Cognizant embraces equity and values inclusion, fostering an innovative environment for career growth.
Apply Now: Sr. Process Executive – Tech Support
