ByTitle: Process Specialist – Business and Customer Management
Qualifications:
- Graduate (excluding BE/BTech/MCA)
Responsibilities:
- Business and Customer Interaction:
- Interact with clients and customers to ensure accuracy and efficiency.
- Resolve customer queries and requests.
- Provide clarifications and updates on projects and processes to stakeholders.
- Keep stakeholders informed on meeting process deliverables.
- Collate data for reporting.
- Project and Process Management:
- Act as a Subject Matter Expert (SME) for the team to identify and resolve issues, documenting process changes.
- Monitor and review first-level processing.
- Process complex transactions.
- Handle first-level escalations from clients.
- Perform quality checks, audits, and root cause analysis on errors to ensure error-free processing.
- Provide analytical reports.
- Contribute to process improvement initiatives.
- Identify and report process changes.
- Adhere to mandatory industry regulations and compliance requirements.
- Review and audit adherence of the team.
- Knowledge Management:
- Perform knowledge sharing.
- Update process documentation/user manuals as appropriate.
- Participate in knowledge transfer.
- People and Team Management:
- Adhere to organizational hygiene and compliance needs, including personal utilization, time sheet submission, assimilation of new hires, attendance, and team initiatives.
- Provide appropriate floor support as an SME and feedback to the team.
- Assume functional responsibility of the process in the absence of the Team Lead.
- Manage break schedules and transport logistics for the team in the absence of the supervisor.
Must-Have Skills:
- MS Office proficiency
Additional Information:
- Cognizant fosters a collaborative and inclusive workplace where everyone can thrive.
- Cognizant is committed to diversity, equity, and inclusion.
- Compensation information is accurate as of the posting date and subject to change.
- Applicants may be required to attend interviews in person or via video conference and present current state or government-issued ID during interviews.
If interested, please apply through the provided link: COGNIZANT IS HIRING FOR PROCESS SPECIALIST
