ByJob Title: Service Reliability Engineer – Trainee
Job Req ID: 31004
Posting Date: 16 Apr 2024
Function: Service
Unit: Business
Location: PLOT NO II F/1, BLOCK II F, RA, Kolkata, India
About the Role :
As a Service Reliability Engineer – Trainee, you play a crucial role in enhancing customer service excellence by addressing issues promptly and facilitating activities to boost the organization’s customer-facing engineering capabilities.
Roles & Responsibilities :
- Assess and identify gaps in the organization’s field engineering capabilities, contributing to the design of future engineering states.
- Assist in deploying tools to empower engineering teams in their innovation and development efforts.
- Participate in resolving critical customer escalations to maintain high standards of customer delivery.
- Implement efficiency measures to meet performance targets and foster a culture of continuous improvement.
- Plan and execute tactical project plans within specified timelines, budgets, and quality standards.
- Align with engineering capability roadmaps, ensuring alignment with group strategy.
- Execute tasks within standardized procedures to achieve engineering enablement objectives.
Skills Required:
- Troubleshooting
- Customer Service
- Service Delivery
- Escalation Management
- Health & Safety
- Issue Resolution
- Continuous Improvement
- Commercial Acumen
- Data Analysis
- KPI/Metric Monitoring
- Technical Support
- Decision Making
- Incident Management
- Growth Mindset
- Quality Assurance
- Process Design
- Inclusive Leadership
Our leadership standards:
Looking in:
- Leading inclusively and Safely: Inspire trust through self-awareness, honesty, and integrity.
- Owning outcomes: Make decisions that benefit the broader organization.
Looking out:
- Delivering for the customer: Execute brilliantly on clear priorities that add value to customers and the business.
- Commercially savvy: Demonstrate strong commercial focus and bring an external perspective to decision-making.
Looking to the future:
- Growth mindset: Experiment and identify growth opportunities for oneself and the organization.
- Building for the future: Cultivate diverse, future-ready teams where individuals can thrive.
