Bosch Global Hiring: HR Global Support

Position: HR IT: SAP HCM (OM&PA) Global Support

Location: Cyber Park Survey No 66 & 67 Doddathogur Village Electronic City, Bangalore, India

Employment Type: Full-time

Legal Entity: Bosch Global Software Technologies Private Limited

Company Description: Bosch Global Software Technologies Private Limited is a wholly-owned subsidiary of Robert Bosch GmbH, a leading global supplier of technology and services. We specialize in providing end-to-end Engineering, IT, and Business Solutions. With over 22,700 associates, we are the largest software development center of Bosch outside Germany, serving as the Technology Powerhouse of Bosch in India. Our global footprint extends to the US, Europe, and the Asia Pacific region.

Job Description: As a member of our HR IT team, you will be responsible for handling and resolving 2nd level incidents/tickets in the Service Management Tool for HR applications, with a focus on SAP HCM (OM & PA). Key responsibilities include:

Investigating recurrence and patterns of support needs to design holistic solutions, collaborating with subject-matter experts when necessary.
Liaising with Global Application Support Specialists, IT developers, and other support teams to ensure timely resolution of issues.
Maintaining contact with vendors for issue resolution, SLA follow-up, and alignment.
Coordinating with 1st level support groups for consultation and best practices.
Preparing technical documentation, troubleshooting guides, and training materials as needed.
Supporting the onboarding of new team members and conducting training sessions.
Assisting in analysis, coordination, and release management activities, including testing and documentation.
Managing change requests in Jira, maintaining test data, and system cleaning activities.
Creating and managing application-related community content and documentation.
Driving continuous process improvement and collaborating with stakeholders on topics such as interfaces and data security.
Acquiring and building knowledge of dependent applications or systems.
Supporting ad-hoc activities and new work-packages as required.
Providing project support, including preparation for roll-out activities and change management.

Qualifications:

Two or more years of experience with SAP HCM (Module: OM & PA).
Logical, structured, and proactive approach to IT solutions.
Ability to work effectively in international virtual teams with strong (intercultural) communication skills.
Detail-oriented and persistent investigator.
Proficiency in English (C1 level), both written and spoken; knowledge of German is an asset.

Additional Information: