ByJob Overview:
The role involves managing escalated queries within the payment operations team, specifically handling cases that require more in-depth analysis and couldn’t be resolved by customer service. The Operations Analyst is expected to perform detailed investigations (Root Cause Analysis), collaborate with payment partners, and provide resolutions that enhance customer experience.
Key Responsibilities:
- Root Cause Analysis: Investigating problems in-depth and recommending appropriate solutions.
- Ambiguity Management: Making critical business decisions when processes or details are unclear.
- SQL Proficiency: Using SQL for data analysis.
- Back Office Operations: Handling escalation management and troubleshooting.
- Queue Management: Managing high-priority tasks and ensuring timely resolution.
Basic Qualifications:
- Bachelor’s degree.
Preferred Qualifications:
- 1+ years of experience in operations.
Ideal Candidate:
A self-motivated individual who can thrive in a fast-paced, dynamic environment with minimal supervision, strong analytical skills, and excellent communication abilities.
To apply: Amazon India Hiring Operations Analyst.
