ByJob ID: 2714088 | ADCI – Karnataka
DESCRIPTION
Amazon Payments is a robust platform supporting multiple payment options and handling millions of transactions daily across numerous countries and payment methods. With over 100 million customers and merchants transacting tens of billions of dollars annually, we offer various payment features both on and off Amazon. Our systems ensure accuracy, speed, and mission-critical availability, constantly innovating to enhance the global customer experience. This includes supporting currency choices, installment payments, reward points, in-store payments, pay on delivery, credit and debit transactions, seller disbursements, gift cards, and many other exciting initiatives.
If you are enthusiastic about learning and working on large-scale distributed systems, enjoy troubleshooting, and solving complex problems, consider joining our Bangalore center. Embrace the opportunity to grow within one of the fastest-growing areas of Amazon’s e-commerce platform in a team-oriented atmosphere.
Key Job Responsibilities
- Troubleshooting, diagnosing, and fixing production software issues
- Developing tools, automation, and monitoring solutions
- Performing software maintenance and configuration
- Implementing fixes for internally developed code (primarily in Java and Ruby on Rails)
- Updating, tracking, and resolving technical challenges
- Enhancing operational excellence and system readiness
Key Job Functions
- Support incoming tickets with extensive troubleshooting for multiple products, features, and services
- Work on operations and maintenance coding projects (Ruby, Rails, Java, Python, shell scripts, AWS, web technologies)
- Provide software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- Report system and support status
- Own one or more digital products or components
- Handle customer notifications and workflow coordination to maintain service level agreements
- Collaborate with the support team for issue hand-offs and knowledge base creation
BASIC QUALIFICATIONS
- Experience troubleshooting and debugging technical systems
- 3+ years of software development or technical support experience
- Experience scripting in modern programming languages
- Experience in agile/scrum or related collaborative workflow
- Experience documenting findings and resolutions
PREFERRED QUALIFICATIONS
- Experience analyzing and troubleshooting RESTful web API calls
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating systems
Interested candidates can apply through the following link: Amazon Hiring Support Engineer, Payments Services
