Key Responsibilities:
- Manage a team of up to 20 auditors, SMEs, and ICs.
- Execute the GSRC Quality strategy through local and support teams.
- Document quality metrics and communicate root causes.
- Collaborate with Operations to drive defect identification and reduction.
- Verify Quality Metrics and trigger corrective actions as needed.
- Coach and develop a high-performing Quality team.
- Provide feedback loops based on performance and quality data.
- Conduct Root Cause Analysis and Error Trend Analysis.
- Drive defect elimination programs with Ops and Program stakeholders.
Basic Qualifications:
- Graduate in any stream.
- Minimum 4 years’ experience in a quality environment with Lean/Six Sigma tools.
- Minimum 2 years’ experience in people management and complex metrics management.
- Experience leading a team of quality auditors.
- Responsible for the performance and development of a team of 15-20 people in operations.
- Experience in owning improvement projects to remove defects.
- Strong stakeholder management skills.
- Self-starter with minimal direction required.
- Comfortable with data analysis and detailed investigation.
- Strong analytical and problem-solving skills.
- Excellent English written and verbal communication skills.
Preferred Qualifications:
- Experience managing a project portfolio.
- Six Sigma Green Belt or Lean Certification.
- Experience in implementing a Quality Management System (QMS).
For more details and to apply, visit: Amazon Jobs – Compliance Manager, GSRC Onboarding & Nesting Team