Amazon Hiring Channel Team Lead

Job ID: 2695120
Location: Gangtok, Sikkim

Company Overview:

At Amazon, our mission is to be the most customer-centric company on earth. We are seeking exceptionally talented, bright, and self-driven individuals to join our team. Amazon is one of the most recognizable brand names in the world, distributing millions of products each year to our loyal customers.

Role Overview:

We are looking for a Channel Team Lead for our Delivery Center. In this role, you will be responsible for I H S operations at our DCs, EDSP management, and supporting the DC manager in performance management and driving the operational plan to deliver defined above-goal performance.

Essential Functions:

Account Identification & Acquisition:

Market mapping and identifying potential retail stores for timely acquisition, induction, and onboarding of new accounts (I.H.S stores) in the assigned territory.

Account Management:

Managing and driving the growth of Channel partners/stores’ business with Amazon.
Building and executing on a strategic account plan that delivers key business opportunities for the stores and Amazon.

Field Visits:

Visiting a targeted number of stores on a daily/weekly/monthly basis.

Training:

Delivering training and coaching on Amazon processes, products, operating model, and SOPs.
Working on the ground to enable the network with new product launches and partnering with operations and other teams.

Reporting:

Maintaining and publishing routine reporting on stores’ current performance and business with Amazon.
Publishing recommendations and action plans based on data.
Reporting overall Network Health in the assigned territory.

Team Management:

Building and managing a multi-layer team.
Managing performance through on-the-job coaching and mentoring.
Driving a team of associates to manage their targets.

Relationship Management:

Setting proper expectations, providing clear status communications, and managing relationships with acquired/assigned stores for mutual growth.
Working with Stores/channel partners to improve operational aspects of their business, providing a great delivery experience, and consistently enhancing efficiency.
Enhancing engagement with accounts to improve business and increase retention.
Driving stores against goals (Volume, FTR, and other key metrics).

Operational Management:

Handling day-to-day operational escalations and being available around the clock to manage issues.
Internal/External stakeholder management.
Supporting station operations and/or customer deliveries.

Essential Skills:

Leadership: Strong leadership capabilities and people management skills.
Pressure Handling: Ability to work under pressure.
Adaptability: Ability to work in ambiguous situations.
Communication: Good communication skills; ability to communicate and explain objectives to individuals and the team.
Customer Service: Strong bias for great customer service; engaging the team to develop their understanding of customer experience and needs.
Ownership: High ownership; ensuring delivery of changes/solutions/services that fulfill customer needs.
Analytical Skills: Effectively analyzing and interpreting information; identifying and validating key facts and reviewing alternatives to determine advantages and associated risks.