ByMinimum Qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a technical project management or customer-facing role.
- Experience in project/program management, consulting, or client-facing roles.
Preferred Qualifications:
- 2 years of experience managing projects, particularly those involving analytics, software coding, or customer-side web technologies.
- Proficiency in working with analytics or SQL.
- Client-facing experience with a focus on operational management, including process improvement and optimizing workflows.
Role Overview:
The Product Support Consultant will serve as a trusted advisor for Google’s customers. You’ll work closely with advertisers, Sales teams, agencies, and partners to provide solutions rooted in technical expertise and product knowledge. Whether developing custom solutions for unique problems or scaling tools across Google, your efforts will help customers realize the full potential of Google products.
Responsibilities:
- Customer Service Excellence: Deliver outstanding customer service throughout the customer journey, troubleshooting and resolving technical issues.
- Product Expertise: Apply deep knowledge of Google products to resolve complex technical challenges and manage escalations.
- Data-Driven Insights: Analyze data to develop action plans that solve issues at the root, with a focus on knowledge management, operational improvement, and product adoption.
- Collaboration: Partner with Sales and other teams to enhance customer journeys and improve processes.
- Product and Process Improvement: Share insights with internal teams to support the enhancement of products and operational processes.
To learn more and apply, visit the HIRINGÂ PRODUCT SUPPORT CONSULTANT.
