ByThe position of Applications Operations Engineer at GE Aviation involves delivering global product service support and collaborating with operational teams and service owners to improve the user experience. Here’s a summary of the job responsibilities, qualifications, and desired characteristics:
Key Responsibilities:
- Provide exceptional customer service to GE employees.
- Work with operations teams to resolve issues with end users and vendors.
- Develop expertise in GE product service and identify areas for improving the user experience.
- Resolve end-user issues efficiently.
- Stay informed of system-wide changes and deployments that may affect application availability.
- Manage escalations and ensure resolutions.
- Collaborate with product teams to plan and test automation solutions.
- Troubleshoot and resolve issues with vendors.
- Support quality initiatives for continuous improvement and optimization of services.
- Measure application performance and ensure it meets SLAs and operational commitments.
- Increase Net Promoter Scores (NPS) by improving user experience.
- Reduce ticket volume, improve service accountability, and drive self-service tool usage.
- Participate in pilots for new technologies to ensure readiness for go-lives.
- Promote best practices and lessons learned within the team.
Qualifications/Requirements:
- Bachelor’s Degree in Computer Science or a STEM-related field.
- Minimum 3 years of experience.
Desired Characteristics:
- Technical Skills:
- Strong understanding of enterprise software development.
- Experience with cloud technologies, IaaS, PaaS, SaaS, and Microservices.
- Familiarity with Agile methodologies and tools.
- Experience with Spring Boot, Vue.js, PostgreSQL, and version control.
- Soft Skills:
- Humble, transparent, focused, and eager to learn.
- Strong communication, decision-making, and collaboration skills.
- Excellent problem-solving and analytical abilities.
Business Acumen and Leadership:
- Ability to communicate effectively with all levels of the organization.
- Strong problem-solving and business analysis skills.
- Leadership qualities: self-starter, team player, and able to manage multiple priorities in a fast-paced environment.
For more information and to apply, visit the GE Careers page.
