ByKey Responsibilities:
- Work with both front-end UIs and back-end systems, developing deep technical expertise in various services.
- Create and share support processes across teams, promoting operational efficiency.
- Maintain a strong focus on customer satisfaction, acting with a customer-obsessed mindset.
- Troubleshoot, debug, and drive issues to root cause, including reading complex service code.
- Continuously improve services, tools, and documentation, contributing to team success.
- Automate tasks and lead small-scale support projects.
- Mentor junior team members, helping them grow and develop their skills.
Basic Qualifications:
- 2+ years in software development or technical support experience.
- Proficiency in scripting with modern programming languages and Unix.
- Strong troubleshooting and debugging skills.
- Project management skills to lead small initiatives.
- An ongoing desire to enhance services, procedures, and tools while focusing on customer satisfaction.
Preferred Qualifications:
- Experience working in fast-paced, agile environments.
- Familiarity with AWS and cloud infrastructure.
- Knowledge of the software development lifecycle.
- Experience in incident response and site reliability engineering practices.
- Proven ability to mentor and coach junior team members.
Apply Now:Â Support Engineer – MAPLE Role
