By- Location: Bengaluru
- Team: Controllership
- Job Type: Full-time
About Stripe: Stripe is a leading financial infrastructure platform that helps millions of businesses—from startups to large enterprises—process payments and grow their revenue. Stripe’s mission is to increase the GDP of the internet by making global economic opportunities more accessible.
About the Team: The Finance Operations (FinOps) team at Stripe plays a crucial role in providing and enhancing core business services. This team uses data and operational excellence to deliver technology solutions, manage billing, payroll services, strategic sourcing, and supplier relationships.
Role Overview: Stripe is seeking a Monetization Operations Analyst to join their growing team. This role focuses on improving user experience through accurate and timely onboarding of contracts, refining workflows, and enhancing Stripe’s financial systems in collaboration with various teams across the company.
Key Responsibilities:
- Onboard sold custom contracts into Stripe’s billing systems.
- Understand and work with the legal language of contracts with a strong attention to detail.
- Develop scalable and auditable onboarding processes for users.
- Collaborate with internal teams, including legal, sales, and engineering, to improve processes.
- Address user inquiries related to onboarding, billing, and collections, and troubleshoot issues when necessary.
- Analyze and enhance operational processes to scale operations and improve user experience.
- Assist in system implementations, audits, and other key projects.
- Support monthly and quarterly analysis of key metrics.
Minimum Requirements:
- 4-5 years of experience in financial operations or billing, or 3+ years in customer service with a relevant degree.
- Strong communication, organizational, and problem-solving skills.
- Proficiency in gSuite, Salesforce, and MS-Office, with experience analyzing contracts and large data sets.
- Ability to work independently and collaborate with cross-functional stakeholders.
- A proactive and detail-oriented approach with a solution-oriented mindset.
Preferred (but not required):
- Knowledge in payments and the fintech industry.
- Flexibility and comfort with changing requirements.
- A builder’s mindset with a passion for creating new systems and solving problems.
In-Office Expectations: The role is office-assigned, with expectations varying by location. Most Stripes are expected to spend at least 50% of their time in the office, with higher expectations in certain locations.
Application Link: Stripe Hiring Monetization Operations Analyst
