ByLocation: Bengaluru, Karnataka, India
Company Description
slice is India’s best credit card challenger for paying bills, managing expenses, and unlocking rewards. Our members love and swear by us. We are reinventing traditional credit cards by offering a simple and transparent app to help our members transact easily.
Job Description
Minimum Requirements:
- One year of experience as a caller
- One year of experience as a Quality Analyst
Strong Knowledge in:
- Call calibration
- Quality parameters
- Zero Tolerance Policy (ZTP) and red alert
- Preparing daily, weekly, and monthly reports
- One-on-one feedback
Desirable Knowledge in:
- Steps for auditing calls
- Root call analysis
- First Call Resolution (FCR)
- Sandwich feedback technique
- Floor briefing and call play sessions
- Sharing observations
Language Requirement:
- Proficiency in at least four languages
Qualifications
- A bachelor’s degree in any field is required for candidates opting for this role in Operations.
Additional Information
- Competitive salaries
- Learning and upskilling opportunities
- Extensive medical insurance that looks out for our employees
Apply Now: Quality Analyst at slice
