Amazon Hiring Support Engineer II, Selling Partner Experience

Job ID: 2720661 | ADCI HYD 13 SEZ

DESCRIPTION

Org Details:

The Selling Partner Experience team in Hyderabad (SPEx Hyd) supports key business and tech initiatives of the Selling Partner Services organization. Our team collaborates with product leaders to:

Ensure the accuracy of fees charged to Selling Partners
Identify and mitigate financial risk based on fee transactions
Support robust Seller qualification mechanisms
Lower contacts at SPS and improve Selling Partner experience
Launch new product categories in different stores worldwide for both 1P and 3P businesses

Our Hyderabad team comprises program managers leading our strategic initiatives and a tech team that:

Supports org-wide automation requirements
Works on tech projects driving business-critical projects related to Listing Quality

Team Details:

The SPEx Tech team includes engineers, analysts, and quality assurance specialists, aiming to develop scalable solutions for marquee listing projects, such as:

Improving the efficiency of category launches
Driving the launch of 3P on UMP
Supporting the wider SPEx team with the automation of manual processes

We are expanding our team to include additional support engineers, quality assurance engineers, and developers who will actively drive our projects. If you enjoy tackling ambiguous and large-scale problems and have a passion for learning about new and interconnected Amazon tools and their impact on our customers and Selling Partners, this is the right team for you.

You will be part of a team responsible for all aspects of the Selling Partner experience, from the visual interface to the back-end services. Our systems must meet remarkably high standards of quality, performance, and reliability, operating around the clock on a massive scale. Your solutions will directly impact our customers!

Primary Responsibilities:

Troubleshooting, diagnosing, and fixing static route issues
Developing monitoring solutions
Performing software maintenance and configuration
Implementing fixes for internally developed code (Perl, Ruby, C/C++, JAVA)
Performing minor SQL queries
Updating, tracking, and resolving technical challenges
Collaborating with development teams on Amazon Corporate and Divisional Software projects
Updating/enhancing our current tools
Automating support processes
Documenting our systems

The ideal candidate must be detail-oriented, possess superior verbal and written communication skills, have strong organizational skills, be able to juggle multiple tasks simultaneously, work independently, and maintain professionalism under pressure. You must be proactive in identifying and preventing problems, accurately prioritize projects, make sound judgments, improve the customer experience, and ensure the right things are done.

BASIC QUALIFICATIONS