ByThe COE Specialist- I role at Uber’s Community Operations in Visakhapatnam, India, is a dynamic opportunity to engage with diverse communities and solve their issues. Here’s a summary of the role and qualifications:
Role Summary: As a Community Operations Specialist, you’ll focus on resolving drivers’ issues, turning even the most frustrated users into advocates. Your responsibilities include problem-solving, leading teams, and ensuring prompt issue resolution or escalation. You’ll advocate for the community, manage stakeholder relationships, and continuously improve processes.
Key Responsibilities:
- Build, operate, scale, and enhance Community Operations.
- Provide accurate information using appropriate methods/tools.
- Make independent decisions and meet targets in a challenging, target-based environment.
- Possess strong soft skills and excellent command of English.
- Identify and address customer needs, building trusting relationships through open communication.
Basic Qualifications:
- Ability to remain calm under pressure.
- Openness to work in a cross-skilled environment.
- Strong attention to detail and problem-solving abilities.
- Willingness to work in shifts, including weekends.
- Proficiency in grammatically correct English (verbal and written).
- Graduation is a must.
Preferred Qualifications:
- 0-1 years of experience in customer support.
- Curiosity, passion, and a collaborative spirit.
Uber values diversity, inclusion, and collaboration. While offices remain central to collaboration, remote work may be possible based on approval and role requirements. Accommodations may be available based on applicable laws and personal circumstances.
If you’re ready to contribute to a future where mobility is accessible to all, apply now through the provided link. Let’s move the world forward together!
Apply here: Uber Hiring Freshers for COE Specialist
