ByPosition: Trainee Business Service Support Advisor
Job Req ID: 30781
Posting Date: 19 Apr 2024
Function: BT contact centres
Unit: Finance, Strategy & Business Services
Location: DLF IT Park, Phase II, IIF/1, Kolkata, India
Salary: Competitive
About the job :
The Trainee Business Service Support Advisor plays a crucial role in delivering customer value and success by providing excellent support for BT Group’s solution portfolio. They assist customers across all channels under full supervision, ensuring optimal service delivery within established guidelines.
Role and Responsibility:
- Assist in establishing value-based relationships with customers to enhance customer service, utilizing BT Group’s resource pool and operating under supervision.
- Collect customer information, conduct basic analysis, and understand customer needs to provide insights for efficient customer issue management.
- Execute routine tasks within existing procedures to achieve team objectives and vision.
- Handle customer contacts professionally and effectively, demonstrating resilience and sound decision-making under pressure.
- Participate in continuous improvement activities to enhance customer service team processes.
Skill:
- Complaint Management
- Information Management
- Communication
- Requirements Analysis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- Billing
- Time Management
- Customer Relationship Management
- Escalation Management
- Technical Support
- Decision Making
- Growth Mindset
- Stakeholder Management
- Inclusive Leadership
Our leadership standards:
Looking in:
- Leading inclusively and Safely: Inspire trust through self-awareness, honesty, and integrity.
Owning outcomes:
- Make decisions that benefit the broader organization.
Looking out:
- Delivering for the customer: Execute brilliantly on clear priorities that add value to customers and the wider business.
- Commercially savvy: Demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
- Growth mindset: Experiment and identify growth opportunities for both self and the organization.
- Building for the future: Create diverse, future-ready teams where all individuals can excel.
Apply now: Job Application Link
